Privacy Policy

1.1 Personal Information

We collect information you provide directly to us, including name, email address, phone number, company name, and job title when you contact us, request demos, or use our services.

1.2 Technical Information

We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, and usage data through cookies and similar technologies.

1.3 Business Information

For our banking clients, we may process transaction data and cheque images as part of our CTS solutions, always in accordance with banking regulations and security standards.

2.1 Service Delivery

We use your information to provide, maintain, and improve our cheque processing solutions, including ClearCHEQ, DEM, and other CTS services.

2.2 Communication

To respond to your inquiries, send service updates, provide customer support, and share information about our products and services that may interest you.

2.3 Analysis and Improvement

To analyze usage patterns, improve our website and services, develop new features, and ensure optimal performance of our solutions.

2.4 Compliance

To comply with legal obligations, enforce our terms, protect our rights, and prevent fraud or security issues.

3.1 Security Measures

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your information.

3.2 Banking-Grade Protection

Our CTS solutions comply with NPCI guidelines and use HTTPS protocol, token-based authentication, and Hardware Security Modules (HSM) for sensitive operations.

3.3 Data Breach Response

In the unlikely event of a data breach, we will notify affected parties and relevant authorities as required by applicable laws.

4.1 Service Providers

We may share information with trusted third-party service providers who assist in operating our website, conducting business, or servicing you, under strict confidentiality agreements.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 No Sale of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.1 Access and Correction

You have the right to access, update, or correct your personal information. Contact us to exercise these rights.

5.2 Data Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

5.3 Marketing Opt-Out

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

5.4 Cookie Management

You can control cookies through your browser settings, though this may affect website functionality.

6.1 Data Location

Your information is primarily processed and stored in India. We ensure appropriate safeguards are in place for any international transfers.

6.2 Compliance

We comply with applicable data protection laws including the Information Technology Act, 2000 and related rules.

7.1 Retention Period

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7.2 Banking Records

Transaction data and cheque images processed through our CTS solutions are retained according to banking regulations and client agreements.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: privacy@finverge.com or write to us at: Finverge, 401, ABK Olbee Plaza, Opp. Care Hospital, Road No. 11, Banjara Hills, Hyderabad, Telangana 500034, India.